Jewellery FAQs | Orders, Shipping & Care

Find answers about Pathrohi jewellery, natural stones, orders, shipping, returns and jewellery care.

About Pathrohi Jewellery

Is Pathrohi jewellery handmade?

Yes. Pathrohi jewellery is created in small batches using natural stones, beads and thoughtfully selected components. Because each piece is handcrafted, slight variations are part of its individual character.

Are all the stones natural?

Pathrohi primarily works with natural stones and stone-based beads. The specific stone and material details are mentioned on each product page.

Will my jewellery look exactly like the photographs?

Natural stones can vary slightly in colour, pattern, texture, shape and translucency. These variations are not defects—they make every Pathrohi piece unique.

Is Pathrohi jewellery one of a kind?

Some designs are created as one-of-one pieces, while others are produced in very limited quantities. The availability will be clearly mentioned on the relevant product page.

Orders and Payments

How can I place an order?

Select your preferred piece, add it to your cart and complete the checkout using the available payment or Cash on Delivery options.

Which payment methods are accepted?

The payment methods available for your order will be displayed securely during checkout. These may include UPI, cards, net banking and other supported options.

Can I change my order after placing it?

Contact us as soon as possible at pathrohi@gmail.com or WhatsApp us at +91 9960637945. Changes cannot be guaranteed once an order has been packed or dispatched.

Shipping and Delivery

How long will my order take to arrive?

The applicable processing or dispatch timeline will be displayed on the product page or communicated in your order confirmation. Delivery time after dispatch depends on your location and courier serviceability.

How can I track my order?

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout.

Do you ship across India?

Pathrohi ships to serviceable locations across India. Availability and applicable shipping charges will be confirmed during checkout.

Returns and Support

Can I return or exchange my jewellery?

Return or exchange eligibility depends on the condition of the item and the terms stated in our Refund Policy. Please review the policy before placing your order.

What should I do if my order arrives damaged?

Contact us promptly with your order number, an unboxing video and clear photographs of the parcel and product. Our team will review the issue and assist you according to the Refund Policy.

Jewellery Care

How should I care for my Pathrohi jewellery?

Keep your jewellery away from water, perfume, hairspray, lotions and household chemicals. Store each piece separately in a dry pouch or box and wipe it gently with a soft cloth after wearing it.

Can I wear natural-stone jewellery every day?

Many Pathrohi pieces are designed for everyday styling, but handmade jewellery should still be handled carefully. Avoid wearing it while bathing, exercising, swimming or sleeping.

Gifting

Is Pathrohi jewellery suitable for gifting?

Yes. Pathrohi jewellery is suitable for birthdays, anniversaries, festive occasions and meaningful everyday gifting. Gift packaging options, when available, will be shown on the product page or during checkout.