Pathrohi Policy

Refund Policy

Please read this page carefully before placing an order with Pathrohi.

At PATHROHI, every piece of jewellery is handcrafted with care using natural stones and artisanal detailing. Since our products are handmade and often made in small batches, slight variations in stone colour, texture, size, shape, and finish are natural and part of the beauty of handcrafted jewellery.

Please read our refund and return policy carefully before placing an order.

Returns and Refunds

We currently accept returns or refund requests only in the following cases:

  1. You received a damaged product

  2. You received a defective product

  3. You received the wrong product

  4. The product is missing from your order package

To be eligible for a return or refund, you must contact us within 48 hours of receiving your order.

Opening Video Requirement

To help us process damage, defect, missing item, or wrong product claims smoothly, we request customers to record a clear unboxing/opening video from the moment the sealed package is opened.

The video should clearly show:

  • The sealed outer package

  • The opening of the package

  • The product received

  • Any damage, defect, missing item, or incorrect product

Refund or replacement requests may not be accepted without proper video proof.

Products Not Eligible For Return or Refund

Returns and refunds will not be accepted in the following cases:

  • Change of mind after purchase

  • Product not liked after delivery

  • Minor colour variation due to screen/display differences

  • Natural variation in stone colour, shape, pattern, or texture

  • Slight size or finish variation due to handcrafted nature

  • Damage caused by customer handling, usage, storage, or water/perfume exposure

  • Products purchased during sale, discount, clearance, exhibition, or special promotion

  • Customized or made-to-order jewellery

  • Earrings, due to hygiene reasons

Natural Stone and Handmade Variation

PATHROHI jewellery is made using natural stones and handcrafted techniques. Each stone is unique, which means colour, pattern, texture, and shape may slightly vary from the product images shown on the website.

These natural variations are not considered defects. They are part of what makes every PATHROHI piece one of a kind.

Return Request Process

To raise a return or refund request, please contact us within 48 hours of delivery with the following details:

  • Order number

  • Full name

  • Registered mobile number or email ID

  • Clear photos of the product

  • Unboxing/opening video

  • Reason for return or refund request

You can contact us at:

Email: [your email ID]
WhatsApp/Phone: [your contact number]

Once we receive your request, our team will review the details and get back to you.

Approval of Return or Refund

All return and refund requests are subject to verification and approval by PATHROHI.

If your request is approved, we may offer one of the following depending on the case:

  • Replacement of the same product, subject to availability

  • Exchange with another product of similar value

  • Store credit

  • Refund to the original payment method

If the same product is not available, we will offer an alternative solution after discussing it with you.

Return Shipping

If the return is approved due to a wrong, damaged, or defective product sent by us, PATHROHI will guide you through the return process.

The product must be returned in its original condition with:

  • Original packaging

  • Tags, cards, and inserts, if any

  • Unused and unworn condition

If the product is found used, damaged after delivery, altered, or not in its original condition, the return or refund may be rejected.

Refund Timeline

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 7–10 business days.

Please note that the time taken for the amount to reflect in your account may depend on your bank, payment gateway, or card provider.

Order Cancellation

Orders can be cancelled only before they are dispatched.

If you wish to cancel your order, please contact us as soon as possible at:

Email: [your email ID]
WhatsApp/Phone: [your contact number]

Once an order has been shipped, it cannot be cancelled.

For prepaid orders cancelled before dispatch, the refund will be processed to the original payment method within 7–10 business days.

Damaged Package at Delivery

If the outer package appears damaged, opened, or tampered with at the time of delivery, please do not accept the package.

Kindly take photos or a video of the package and contact us immediately.

Exchanges

We currently offer exchanges only in cases where the product received is damaged, defective, or incorrect.

Size-based exchanges may be considered only if applicable to the product and subject to availability. Additional shipping charges may apply.

Contact Information

For any questions regarding these Terms of Service, please contact us at:

  • Email: pathrohi@gmail.com
  • Phone/WhatsApp: +91 9960637945
  • Support hours: 10:00 AM–8:00 PM IST
  • Business location: Pune, Maharashtra, India


For any questions, please contact us and we will be happy to help.