Pathrohi Policy

Privacy Policy

Please read this page carefully before placing an order with Pathrohi.

At PATHROHI, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, contact us, or interact with us through our online store.

PATHROHI is a handcrafted natural stone jewellery brand based in India. Our website is hosted on Shopify, and we currently sell and ship our products within India.

1. Information We Collect

When you visit or shop from our website, we may collect the following information:

Personal Information

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile number

  • Order details

  • Payment status

  • Customer support communication

  • Any information you voluntarily provide through forms, messages, or emails

Payment Information

We do not directly store your card, UPI, net banking, or payment wallet details.

Payments made on our website are processed through secure third-party payment gateways integrated with Shopify. These payment partners may collect and process your payment details as per their own privacy and security policies.

Website and Device Information

When you browse our website, we may automatically collect limited technical information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral source

  • Cookies and similar tracking data

This helps us improve website performance, user experience, marketing, and security.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders

  • To confirm payments and send order updates

  • To provide shipping and tracking information

  • To respond to your queries, complaints, or support requests

  • To manage returns, refunds, exchanges, or cancellations

  • To personalize your shopping experience

  • To improve our website, products, packaging, and services

  • To send promotional updates, offers, or newsletters, only where permitted

  • To detect fraud, unauthorized activity, or security issues

  • To comply with legal, tax, accounting, and regulatory requirements

We process customer information only for lawful business purposes connected with your interaction with PATHROHI.

India’s Digital Personal Data Protection Act, 2023 recognizes the right of individuals to protect their digital personal data while allowing lawful processing of such data for legitimate purposes. This policy is designed to keep our handling of customer data transparent and responsible. (MeitY)

3. Shopify and Third-Party Service Providers

Our online store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

Your information may be processed through Shopify’s systems when you browse our store, create an account, or place an order.

We may also share necessary information with trusted third-party service providers such as:

  • Payment gateway providers

  • Shipping and courier partners

  • Order fulfilment tools

  • Email/SMS/WhatsApp notification providers

  • Website analytics tools

  • Marketing and advertising platforms

  • Accounting, tax, or compliance service providers

We share only the information required for them to perform their services.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following cases:

  • With courier partners to deliver your order

  • With payment providers to process transactions

  • With service providers who help us operate our website and business

  • With legal, tax, regulatory, or government authorities where required by law

  • To protect our rights, prevent fraud, or enforce our website policies

5. Marketing Communication

With your consent or where permitted, we may send you updates about:

  • New product launches

  • Offers and discounts

  • Festive collections

  • Brand updates

  • Jewellery care tips

  • PATHROHI events, exhibitions, or pop-ups

You can opt out of marketing communication at any time by using the unsubscribe option, replying to our message, or contacting us directly.

Even if you opt out of promotional communication, we may still send you important transactional messages related to your order, payment, shipping, return, or refund.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your cart

  • Understand website traffic

  • Improve website performance

  • Show relevant advertisements or offers

  • Analyze customer behavior on our website

You may choose to disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Our website uses secure e-commerce systems, payment gateways, and Shopify-supported security features. However, no online transmission or storage system can be guaranteed to be 100% secure.

We encourage customers to use strong passwords, avoid sharing account details, and contact us immediately if they suspect unauthorized activity.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes mentioned in this policy, including:

  • Processing orders

  • Handling returns, refunds, or customer support

  • Maintaining business and tax records

  • Complying with legal and regulatory obligations

  • Preventing fraud or misuse

Once the information is no longer required, we may delete, anonymize, or securely store it as required by applicable law.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal and business requirements

  • Withdraw consent for certain types of data processing

  • Opt out of marketing communication

  • Raise a complaint regarding misuse or mishandling of your data

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

PATHROHI does not knowingly collect personal information from children.

Our website and products are intended for customers who are capable of making purchases under applicable law. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.

11. Links to Other Websites

Our website may contain links to third-party websites, social media pages, payment gateways, or other external platforms.

Once you leave our website, we are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to read their privacy policies before sharing any personal information.

12. Changes to This Privacy Policy

PATHROHI may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or operational practices.

The updated policy will be posted on this page with the latest effective date. We encourage you to review this page periodically.

13. Contact Us

For any questions regarding these Terms of Service, please contact us at:

  • Email: pathrohi@gmail.com
  • Phone/WhatsApp: +91 9960637945
  • Support hours: 10:00 AM–8:00 PM IST
  • Business location: Pune, Maharashtra, India

Effective Date

These Terms of Service are effective from: 31 Aug 2026

For any questions, please contact us and we will be happy to help.