Terms and Conditions

Welcome to PATHROHI.

These Terms & Conditions govern your use of our website and your purchase of products from PATHROHI. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

1. About PATHROHI

PATHROHI is a handcrafted natural stone jewellery brand based in India.

Our jewellery is made using natural stones, beads, handcrafted techniques, and small-batch design processes. Each piece is created with care, and slight variations in colour, texture, pattern, shape, and finish are natural characteristics of handmade and natural stone jewellery.

All orders are currently processed and shipped from Mumbai, Maharashtra, India.

We currently ship only within India.

2. Contact Details

For any order-related queries, product questions, shipping updates, returns, exchanges, or customer support, you can contact us at:

PATHROHI Customer Support

Email: pathrohi@gmail.com
Phone/WhatsApp: +91 9960637945
Support hours: 10:00 AM–8:00 PM IST
Business location: Pune, Maharashtra, India

3. Placing an Order

Orders can be placed directly through our official website.

Once you select a product, add it to your cart, and complete the checkout process, your order will be confirmed only after successful payment.

You are responsible for providing accurate details at checkout, including:

Full name
Complete shipping address
Correct pin code
Active mobile number
Valid email address

PATHROHI will not be responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

4. Product Information

We make every effort to display our products as accurately as possible on our website.

However, please note:

Product colours may vary slightly due to screen settings, lighting, photography, or device display differences.
Natural stones may have variations in shade, texture, pattern, size, and shape.
Handmade jewellery may have slight differences from one piece to another.
Minor irregularities are not defects; they are part of the handcrafted nature of the product.

We recommend reading the product description, size details, material information, and care instructions carefully before placing an order.

If you have any doubts about size, colour, material, or styling, please contact us before confirming your order.

5. Pricing

All prices listed on the PATHROHI website are in Indian Rupees (INR).

Prices are inclusive of applicable GST, unless stated otherwise.

PATHROHI reserves the right to change product prices, offers, discounts, shipping charges, or promotional terms at any time without prior notice.

The price applicable at the time of order confirmation will be considered final.

6. Payments

We accept payments through the payment methods available at checkout.

These may include:

UPI
Credit cards
Debit cards
Net banking
Wallets
Other payment gateway-supported options

All payments are processed securely through third-party payment gateways integrated with our website.

PATHROHI does not directly store your card, UPI, net banking, or wallet details.

In case your payment is debited but your order is not confirmed, please contact us with payment proof. Such cases may also be automatically reversed by the payment gateway or bank as per their processing timelines.

7. Cash on Delivery

Cash on Delivery availability, if offered, will be shown at checkout.

PATHROHI reserves the right to enable, disable, restrict, or cancel Cash on Delivery for certain locations, order values, or customer profiles at its discretion.

If Cash on Delivery is not available for your pin code, you may place a prepaid order using the available online payment options.

8. Shipping and Delivery

PATHROHI currently ships only within India.

Orders are processed and shipped from Mumbai, Maharashtra, India.

Shipping charges and delivery timelines will be as mentioned in our Shipping Policy.

Usually, orders are delivered within 5–7 business days from dispatch, depending on the delivery location and courier partner availability.

Delivery timelines may vary due to:

Public holidays
Weather conditions
Courier delays
Remote locations
Strikes or disruptions
High-volume festive or sale periods
Incorrect or incomplete customer address

PATHROHI will not be liable for delays caused by third-party courier partners or circumstances beyond our control.

9. Order Tracking

Once your order is shipped, tracking details will be shared with you through email, SMS, WhatsApp, or any available communication method.

Customers are requested to track their shipment using the tracking link provided.

For any delivery-related issue, you can contact us with your order number.

10. Delivery Attempts and Failed Delivery

Our courier partners will attempt delivery as per their standard delivery process.

If the customer is unavailable, unreachable, or if the address is incorrect or incomplete, the package may be returned to us.

If an order is returned to PATHROHI due to customer-related reasons, such as incorrect address, unavailable recipient, or failed delivery attempts, we may request additional shipping charges to resend the order.

11. Damaged or Tampered Package

If the outer packaging appears damaged, opened, or tampered with at the time of delivery, please do not accept the package.

Please take clear photos or a video of the package and contact us immediately.

Once a package is accepted by the customer, any damage, missing item, or wrong product claim must be supported with a proper unboxing video as mentioned in our Refund Policy.

12. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Refund Policy.

We generally accept return, refund, or replacement requests only in cases where:

The wrong product was delivered
The product was damaged during transit
The product has a manufacturing defect
An item is missing from the package

The customer must contact PATHROHI within 48 hours of delivery with:

Order number
Clear photos
Unboxing/opening video
Reason for the request

Requests made after 48 hours may not be accepted.

Products must be unused, unworn, and returned in their original packaging with all tags, cards, and inserts, if applicable.

13. No Return or Refund Cases

Returns, exchanges, or refunds will not be accepted in the following cases:

Change of mind
Product not liked after delivery
Minor colour difference due to screen/display variation
Natural stone variation in colour, texture, pattern, shape, or size
Slight handmade finish variation
Damage caused by customer usage, mishandling, storage, perfume, water, sweat, chemicals, or impact
Customized or made-to-order products
Sale, clearance, exhibition, or discounted products
Earrings or hygiene-sensitive products, unless damaged or incorrect

PATHROHI reserves the right to approve or reject any return, refund, or exchange request after review.

14. Cancellations

Orders can be cancelled only before they are dispatched.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been shipped, it cannot be cancelled.

For prepaid orders cancelled before dispatch, refunds will be processed to the original payment method within the applicable refund timeline mentioned in our Refund Policy.

15. Inventory Availability

All products are subject to availability.

Since PATHROHI creates handcrafted and small-batch jewellery, some items may have limited stock.

In rare cases, if an item goes out of stock after you place an order, we may contact you and offer one of the following options:

Replacement with another product
Store credit
Refund to the original payment method
Waiting period, if the product can be made again

PATHROHI reserves the right to cancel an order if the product is unavailable, wrongly listed, incorrectly priced, or cannot be fulfilled.

16. Offers, Discounts, and Promotions

PATHROHI may run offers, discounts, coupon codes, festive promotions, or sale campaigns from time to time.

The following conditions may apply:

Offers are valid only for the specified period.
Coupon codes must be applied at checkout.
Discounts cannot be applied after an order is placed.
Two or more offers may not be clubbed unless clearly mentioned.
Sale or discounted products may not be eligible for return or exchange.
PATHROHI reserves the right to modify, pause, or cancel any offer at any time.

17. Gift Packaging and Notes

Gift packaging, handwritten notes, or special packaging may be offered depending on availability.

If gift packaging or message notes are available, they may be shown on the product page, cart page, or checkout page.

PATHROHI will try its best to accommodate gift requests, but this may depend on operational feasibility and product type.

18. Customized or Made-to-Order Products

If PATHROHI offers customized, personalized, or made-to-order jewellery, such products may require additional processing time.

Full or partial advance payment may be required for customized orders.

Customized or made-to-order products cannot be cancelled, returned, exchanged, or refunded once confirmed, unless they are damaged, defective, or incorrect due to an error from our side.

19. Jewellery Care

PATHROHI jewellery should be handled with care.

To maintain your jewellery:

Keep it away from water, perfume, sweat, lotions, and chemicals.
Store it in a dry place.
Avoid rough handling or dropping.
Wipe gently with a soft dry cloth after use.
Store pieces separately to avoid scratches or tangling.

Natural stone jewellery is delicate and should be treated with care.

PATHROHI will not be responsible for damage caused by improper use, careless handling, water exposure, chemical exposure, or regular wear and tear.

20. Website Use

By using our website, you agree not to:

Use the website for unlawful purposes
Attempt to hack, damage, or disrupt the website
Copy, reproduce, or misuse website content
Provide false or misleading information
Place fraudulent or unauthorized orders
Interfere with the shopping experience of other customers

PATHROHI reserves the right to restrict, cancel, or refuse service to any customer in cases of suspected fraud, misuse, abuse, or violation of these Terms & Conditions.

21. Intellectual Property

All content on the PATHROHI website, including brand name, logo, product images, product descriptions, designs, graphics, text, videos, layout, and other materials, belongs to PATHROHI or its respective owners.

You may not copy, reproduce, modify, distribute, use, or exploit any content from our website without prior written permission.

22. Accuracy of Information

We aim to keep all website information accurate and updated.

However, errors may occasionally occur in:

Product descriptions
Prices
Offers
Stock availability
Images
Delivery timelines
Typographical details

PATHROHI reserves the right to correct any errors, update information, cancel orders, or refuse fulfilment if incorrect information has been displayed.

23. Limitation of Liability

PATHROHI will not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.

Our liability, if any, shall be limited to the value of the product purchased by the customer.

We are not responsible for delays, losses, or damages caused by third-party courier partners, payment gateways, technical errors, customer-provided incorrect details, or events beyond our reasonable control.

24. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the PATHROHI website, you agree to the collection and use of your information as described in our Privacy Policy.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of our website, purchase of products, or these Terms & Conditions shall be subject to the jurisdiction of courts in Mumbai, Maharashtra, India, unless otherwise required by applicable law.