Shipping Policy

Shipping and Delivery

At PATHROHI, every piece of jewelry is carefully packed and shipped with love from Mumbai, India.

We currently ship only within India.

Domestic Delivery — Charges and Timing

Prices on our website are inclusive of applicable GST.

For prepaid orders of INR 4,000 and above, shipping is free within India.

For orders below INR 4,000, a nominal shipping charge of INR 79 will be applicable.

Orders are usually delivered within 5–7 business days from the date of dispatch. Delivery timelines may vary slightly depending on your location, courier partner availability, public holidays, or unforeseen delays.

Order Processing Time

Once your order is placed successfully, we begin processing it from our Mumbai operations.

Most orders are processed and dispatched within 2–3 business days. Since PATHROHI jewellery is handcrafted and packed carefully, we take a little extra care before sending your order out.

During sales, festive seasons, exhibitions, or high-volume periods, dispatch may take slightly longer.

Where Is My Order Processed From?

All PATHROHI orders are processed and shipped from our operational centre in Mumbai, Maharashtra, India.

Orders will be delivered to the shipping address provided by you at checkout.

Please make sure your address, mobile number, pin code, and landmark are accurate to avoid delivery delays.

Who Will Deliver My Order?

Within India, we ship through trusted courier partners such as Delhivery, BlueDart, DTDC, India Post, Shiprocket partner couriers, or other recognized logistics providers depending on serviceability in your area.

Our courier partners will attempt delivery as per their standard delivery process. In case they are unable to deliver the package, they may contact you directly on the mobile number provided at checkout.

Please ensure that someone is available to receive the order at the delivery address.

How Do I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation by email, SMS, or WhatsApp with the tracking details.

You can use the tracking link to check the latest status of your shipment.

For any questions regarding your order or dispatch status, you can contact us at:

Email: [your email ID]
WhatsApp/Phone: [your contact number]
Support Hours: [your support timing]

Damaged or Tampered Package

At the time of delivery, if the outer packaging looks damaged, opened, or tampered with, please do not accept the package.

Kindly take a photo or video of the package and contact us immediately so we can help you resolve the issue.

Incorrect Address or Failed Delivery

Please provide a complete and correct shipping address at the time of checkout.

PATHROHI will not be responsible for delays or failed deliveries caused by incorrect address details, incomplete pin codes, unavailable recipients, or unreachable phone numbers.

If an order is returned to us due to incorrect address or failed delivery attempts, we may request additional shipping charges to resend the package.

Can I Change My Shipping Address After Placing The Order?

If your order has not yet been dispatched, we will try our best to help you update the shipping address.

Please contact us as soon as possible after placing the order.

Once the order has been shipped, we may not be able to change the delivery address.

Can Two Separate Orders Be Combined?

Once orders are placed, we may not be able to combine multiple orders due to order processing, billing, and shipping procedures.

Shipping charges, if applicable, will be calculated separately for each order.

International Shipping

At present, PATHROHI does not offer international shipping.

We currently deliver only within India. International shipping may be introduced in the future.

Delivery Delays

While we aim to deliver every order within the estimated timeline, delays may happen due to circumstances beyond our control, such as courier delays, weather conditions, strikes, public holidays, high shipment volume, or remote delivery locations.

We appreciate your patience and understanding in such cases.

Contact Us

For shipping-related queries, please contact us at:

• Email: pathrohi@gmail.com
• Phone/WhatsApp: +91 9960637945
• Support hours: 10:00 AM–8:00 PM IST
• Business location: Pune, Maharashtra, India

We’ll be happy to help you with your order.