Terms of Service

Welcome to PATHROHI.

This website is operated by PATHROHI. Throughout the site, the terms “we”, “us”, and “our” refer to PATHROHI. By visiting our website, browsing our products, creating an account, or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website or placing an order.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a purchase transaction as per applicable laws.

You agree not to use our products, website, content, or services for any illegal or unauthorized purpose.

You must not attempt to copy, misuse, hack, damage, disrupt, or interfere with the security or functionality of our website.

Any violation of these Terms may result in cancellation of your order, restriction of access, or refusal of service.

2. About PATHROHI

PATHROHI is a handcrafted natural stone jewellery brand based in India.

Our jewellery is made using natural stones, beads, handmade techniques, and small-batch creative processes. Because our products are handcrafted and made with natural materials, slight variations in colour, shape, texture, pattern, size, and finish are natural and should not be considered defects.

We currently ship only within India, and all orders are processed from Mumbai, Maharashtra, India.

3. Placing an Order

Orders can be placed directly through our official website.

To place an order, you may browse our products, add items to your cart, and complete checkout using the available payment options.

You may be able to create an account to track your orders, or you may check out as a guest, depending on the website features available.

Once your order is placed successfully, you will receive an order confirmation by email, SMS, WhatsApp, or any other available communication method.

An order will be considered confirmed only after successful payment or successful order placement in case Cash on Delivery is available.

4. Customer Information

You are responsible for providing accurate and complete information while placing an order, including:

Full name
Complete shipping address
Correct pin code
Active mobile number
Valid email address
Any necessary delivery landmark or instructions

PATHROHI will not be responsible for failed delivery, delayed delivery, or returned shipments caused by incorrect, incomplete, or outdated customer information.

5. Product Information and Handmade Variation

We try our best to display product images, colours, descriptions, sizes, and material details as accurately as possible.

However, please note:

Colours may appear slightly different due to lighting, photography, mobile screens, laptop screens, or display settings.
Natural stones may have variations in shade, texture, pattern, size, and shape.
Handmade jewellery may have minor differences from piece to piece.
Slight irregularities are part of the charm of handcrafted jewellery and are not considered defects.

Please read the product description, material details, size information, and care instructions carefully before purchasing.

For any questions about a product, size, colour, or styling, please contact us before placing your order.

6. Pricing and Availability

All prices listed on our website are in Indian Rupees (INR).

Prices are inclusive of applicable GST unless mentioned otherwise.

PATHROHI reserves the right to change product prices, shipping charges, discounts, offers, and promotions at any time without prior notice.

All products are subject to availability. Since many of our pieces are handcrafted in small batches, stock may be limited.

In rare cases, if a product becomes unavailable after your order is placed, we may contact you and offer:

A replacement product
Store credit
Refund to the original payment method
Waiting option, if the product can be made again

PATHROHI reserves the right to cancel any order if the product is unavailable, incorrectly priced, wrongly listed, or cannot be fulfilled.

7. Payments

We accept the payment methods displayed at checkout.

These may include:

UPI
Credit card
Debit card
Net banking
Wallets
Cash on Delivery, if available
Other payment gateway-supported options

All online payments are processed through secure third-party payment gateways integrated with our Shopify store.

PATHROHI does not directly store your card, UPI, net banking, or wallet details.

If your payment is deducted but your order is not confirmed, please contact us with payment proof. In many cases, failed payment deductions are automatically reversed by the bank or payment gateway as per their standard timelines.

8. Cash on Delivery

Cash on Delivery, if available, will be shown at checkout.

PATHROHI reserves the right to enable, disable, restrict, or refuse Cash on Delivery for certain pin codes, order values, product categories, or customer profiles.

COD orders may be confirmed through phone, WhatsApp, SMS, or email before dispatch.

If we are unable to confirm a COD order, we may cancel it.

9. Shipping and Delivery

PATHROHI currently ships only within India.

Orders are processed from Mumbai, Maharashtra, India.

Domestic orders are usually delivered within 5–7 business days from the date of dispatch, depending on your location and courier serviceability.

Delivery timelines may vary due to:

Public holidays
Courier delays
Weather conditions
Remote location serviceability
Strikes or disruptions
Festive or sale-season shipment load
Incorrect or incomplete address
Customer unavailability

Shipping charges, free shipping eligibility, delivery timelines, and courier details are governed by our Shipping Policy.

10. Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or any other available communication method.

You can use the tracking link to check the latest shipment status.

For shipping-related questions, please contact us with your order number.

11. Failed Delivery and Return to Origin

Courier partners will attempt delivery as per their standard delivery process.

If delivery fails due to incorrect address, unavailable recipient, unreachable phone number, or refusal to accept the order, the package may be returned to us.

If the order is returned to PATHROHI due to customer-related reasons, we may ask the customer to pay additional shipping charges to resend the package.

For prepaid orders returned due to customer-related delivery failure, shipping charges may be deducted before any refund or store credit is issued, where applicable.

12. Damaged or Tampered Package

If the outer package appears damaged, opened, or tampered with at the time of delivery, please do not accept the package.

Take photos or a video of the package and contact us immediately.

If you accept the package and later find an issue, you must provide a clear unboxing/opening video to support any claim for damaged, missing, defective, or incorrect products.

13. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Return or refund requests may be accepted only in cases such as:

Wrong product received
Damaged product received
Defective product received
Missing item from the package

You must contact us within 48 hours of delivery with:

Order number
Clear photos
Unboxing/opening video
Reason for return, refund, or exchange request

Requests made after 48 hours may not be accepted.

The product must be unused, unworn, and returned in its original packaging with all tags, cards, and inserts, if any.

PATHROHI reserves the right to approve or reject return, refund, or exchange requests after verification.

14. Non-Returnable and Non-Refundable Cases

Returns, refunds, or exchanges will not be accepted for:

Change of mind
Product not liked after delivery
Minor colour difference due to screen variation
Natural variation in stone colour, pattern, shape, texture, or size
Slight handmade finish variation
Damage caused by customer handling, use, storage, water, sweat, perfume, chemicals, or impact
Customized or made-to-order products
Sale, clearance, exhibition, or discounted products
Earrings or hygiene-sensitive products, unless damaged or incorrect

Natural stone variations and handmade irregularities are not considered defects.

15. Order Cancellation

Orders can be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled.

For prepaid orders cancelled before dispatch, refunds will be processed to the original payment method as per our refund timeline.

PATHROHI reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, suspected fraud, serviceability issues, or any operational reason.

16. Offers, Discounts, and Coupon Codes

PATHROHI may run offers, discount codes, festive promotions, sale campaigns, or limited-period deals.

The following terms apply:

Offers are valid only for the stated period.
Coupon codes must be applied at checkout.
Discounts cannot be applied after an order is placed.
Two or more offers cannot be combined unless specifically mentioned.
Sale or discounted items may not be eligible for return or exchange.
PATHROHI may modify, pause, withdraw, or cancel offers at any time.

17. Gift Cards, Store Credit, and Vouchers

If PATHROHI offers gift cards, vouchers, or store credit, the specific terms will be mentioned at the time of issue.

General conditions may include:

Gift cards or vouchers must be used within their validity period.
Lost or expired gift cards may not be reissued.
Gift cards and vouchers may not be redeemable for cash.
Store credit may be linked to the same email or phone number used for the original order.
Offers, vouchers, and store credit may not be clubbed unless allowed.

18. Custom Orders

If PATHROHI offers customized, personalized, or made-to-order jewellery, such orders may require additional processing time.

Custom orders may require full or partial advance payment.

Once confirmed, customized or made-to-order products cannot be cancelled, returned, exchanged, or refunded unless there is a verified defect, damage, or error from our side.

19. Jewellery Care

PATHROHI jewellery should be handled with care.

To maintain your jewellery:

Keep it away from water, perfume, sweat, lotions, and chemicals.
Store it in a dry place.
Avoid rough handling, pulling, bending, or dropping.
Wipe gently with a soft dry cloth after use.
Store pieces separately to avoid scratches or tangling.

Natural stone jewellery is delicate. PATHROHI will not be responsible for damage caused by improper use, storage, water exposure, chemical exposure, or normal wear and tear.

20. Repairs

If a piece gets damaged after use, you may contact us with photos and order details.

Repair support, if possible, will depend on:

Product type
Nature of damage
Availability of matching stones, beads, or components
Time since purchase
Feasibility of repair

Repairs, if accepted, may be chargeable. Shipping charges for sending and receiving repaired products may also be borne by the customer unless otherwise agreed.

PATHROHI does not guarantee that every product can be repaired.

21. Intellectual Property

All content on the PATHROHI website, including the brand name, logo, product images, product descriptions, graphics, designs, videos, text, layout, and visual identity, belongs to PATHROHI or its respective owners.

You may not copy, reproduce, modify, distribute, use, or exploit any website content without prior written permission from PATHROHI.

Unauthorized use of our content, images, designs, or brand identity may result in legal action.

22. Website Accuracy

We make reasonable efforts to ensure that website content is accurate and updated.

However, occasional errors may occur in:

Product descriptions
Prices
Stock availability
Images
Offers
Shipping information
Typographical details

PATHROHI reserves the right to correct errors, update information, cancel orders, or refuse fulfilment if any information on the website is inaccurate.

23. Third-Party Links and Tools

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or other external services.

We are not responsible for the content, privacy practices, terms, errors, or services of third-party websites or platforms.

Your use of third-party services is governed by their respective policies.

24. User Comments, Feedback, and Reviews

If you share reviews, feedback, photos, testimonials, or comments with PATHROHI through our website, social media, email, WhatsApp, or other platforms, you allow us to use such content for brand, marketing, promotional, or customer trust purposes.

We may use customer feedback, testimonials, or product photos on our website, social media, ads, or promotional material, unless you specifically request otherwise.

You agree not to submit false, abusive, offensive, misleading, defamatory, or unlawful content.

PATHROHI reserves the right to remove or not publish any review or comment at its discretion.

25. Prohibited Uses

You are prohibited from using our website or services:

For unlawful purposes
To violate any laws or regulations
To infringe upon intellectual property rights
To submit false or misleading information
To upload harmful code, malware, or viruses
To collect or misuse customer information
To spam, harass, abuse, or harm others
To interfere with website security or functionality
To place fraudulent or unauthorized orders

We reserve the right to terminate access or refuse service for violation of prohibited uses.

26. Limitation of Liability

PATHROHI shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, or services.

Our total liability, if any, shall be limited to the value of the product purchased by you.

We are not responsible for losses caused by:

Courier delays
Payment gateway issues
Incorrect customer information
Third-party service failures
Website downtime
Natural events or circumstances beyond our control
Improper product use or care

27. Indemnification

You agree to indemnify and hold PATHROHI, its founders, team members, service providers, and partners harmless from any claim, demand, loss, liability, or expense arising from your breach of these Terms of Service, misuse of our website, violation of laws, or infringement of third-party rights.

28. Privacy Policy

Your use of our website is also governed by our Privacy Policy.

By using the PATHROHI website, you agree to the collection, use, and processing of your information as described in our Privacy Policy.

29. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted according to the laws of India.

Any disputes arising from your use of our website, purchase of products, or these Terms shall be subject to the jurisdiction of courts in Mumbai, Maharashtra, India, unless otherwise required by applicable law.